Thread: Outsourcing is NOT wrong or evil. It is vital and necessary!

Originally Posted by IndieVisible

Why would it be extra? I'm paying the same rates with every company that has switched over to outsourcing phone support with India! No rates went down? Sure the corporations make more at the expense of customer frustration.

AT&T now completely outsources all phone support. Since they started doing that they rank last in consumer reports for customer satisfaction. In fact when I spoke to former AT&T customers at my previous IT job, and I told them I had to transfer them to another tech, they begged me NOT to transfer then to some one from India! I assured them we were not AT&T and all of our techs were in the USA.

Then AT&T will suffer the consequences of their actions. They aren't a monopoly there are choices.

Originally Posted by SiliconMagician

Many, Many economic studies have been done and they all have unanimously shown that the advantages of free trade and outsourcing far outweigh the negative aspects. All of them show that for every job outsourced, another one opens up in another industry or goegraphical location within the USA. Liberals (and some libertarians) need to get off this obsession with protectionism. We can either innovate, educate, adapt and overcome, or our economy dies. It really is that simple. There is so much ignorance regarding outsourcing that it just boggles my mind.

There is no conspiracy to destroy American jobs out of greed.

Unless they drive prices down here Americans are not going to work for 1 dollar a hour and 18 hour days like the Chinese, its a bad idea unless everyone is civilized.

The only ones who get a good deal are the business men who return to profiting from slavery

Originally Posted by IndieVisible

We outsource way too much and no good can come out of it in the long run. Nothing irritates me more then a phone call from some one with the worst possible english almost impossible to understand. Every company it seems outsources from India for phone service. Makes no sense! Why frustrate your customer base with that? It is the #1 complaint customers/consumers have. I can't understand what they are saying!

Would you rather that they charge you the extra $7 it would take for that twenty minute call?

Originally Posted by liberalminority

Unless they drive prices down here Americans are not going to work for 1 dollar a hour and 18 hour days like the Chinese, its a bad idea unless everyone is civilized.

The only ones who get a good deal are the business men who return to profiting from slavery

And the only ones that think that are the ones who have no clue how capitalism works. Under mercantilism, yes, the business men would be able to just pocket the extra cash from the efficiency they found, but under capitalism every other company can do the same, and when just one company drops it's prices, customers sway to that one, and the former company has to either drop it's prices or face a bankruptcy, or at the very least a signicantly reduced market share. A higher profit margin DOES NOT mean higher profits.

Originally Posted by Troianii

Would you rather that they charge you the extra $7 it would take for that twenty minute call?

You must have missed the point I made. There was NO CHANGE IN CHARGES. They outsource, enjoy the savings but their rates remain the same. Your assuming that consumers see a savings when outsourcing. I was making the point NOT ALWAYS!

This is not only true with AT&T but any one who outsources any type of phone service. We lose American jobs, they save money, but the consumer ends up paying the same rates. Understand?

Originally Posted by IndieVisible

You must have missed the point I made. There was NO CHANGE IN CHARGES. They outsource, enjoy the savings but their rates remain the same. Your assuming that consumers see a savings when outsourcing. I was making the point NOT ALWAYS!

This is not only true with AT&T but any one who outsources any type of phone service. We lose American jobs, they save money, but the consumer ends up paying the same rates. Understand?

Well apparently the consumers are still getting something they want, or they wouldn't purchase the service in the first place. AT&T does not have a monopoly, people are free to switch. If they are too lazy or uncertain about switching then tough titty.

Originally Posted by IndieVisible

You must have missed the point I made. There was NO CHANGE IN CHARGES. They outsource, enjoy the savings but their rates remain the same. Your assuming that consumers see a savings when outsourcing. I was making the point NOT ALWAYS!

This is not only true with AT&T but any one who outsources any type of phone service. We lose American jobs, they save money, but the consumer ends up paying the same rates. Understand?

You might not see it directly, but it always comes into play.

Originally Posted by IndieVisible

You must have missed the point I made. There was NO CHANGE IN CHARGES. They outsource, enjoy the savings but their rates remain the same. Your assuming that consumers see a savings when outsourcing. I was making the point NOT ALWAYS!

This is not only true with AT&T but any one who outsources any type of phone service. We lose American jobs, they save money, but the consumer ends up paying the same rates. Understand?

Originally Posted by SiliconMagician

Well apparently the consumers are still getting something they want, or they wouldn't purchase the service in the first place. AT&T does not have a monopoly, people are free to switch. If they are too lazy or uncertain about switching then tough titty.

That's far from the point being made. No one contends consumer satisfaction, but none of those same consumers would protest had their service premiums seen a reduction as a result of outsourced labor.

Originally Posted by Troianii

You might not see it directly, but it always comes into play.

It only comes in to play for corps, they save make more. LOL

And yes many people have jumped ship and switched carriers.

I refuse to speak to any one regarding my business or consumer services I pay for to some one I can not understand. I simply hangup.

And the same could be said about the companies doing the outsourcing. They may not see it directly, but it always comes in to play

Originally Posted by E_Pluribus_Venom

That's far from the point being made. No one contends consumer satisfaction, but none of those same consumers would protest had their service premiums seen a reduction as a result of outsourced labor.

it's a faulty assumption. "They outsource, but their rates remain the same" assumes that call center are their only cost. Simple inflation means that their cost of business is going to go up. That their rates stay the same for years at a time is proof that the cost-saving measures taken by the company are saving you money.