Samsung Galaxy Note 7 Recall

waltky · Oct 15, 2016

Granny says, "Dat's right - send it back to the factory an' get yer money back...

U.S. bans Samsung Galaxy Note 7 smartphones from air travel
October 14, 2016 | WASHINGTON (Reuters) - Samsung Galaxy Note 7 smartphone devices will be banned from aircraft in the United States starting on Saturday at noon EDT (1600 GMT) under an emergency order, regulators said on Friday after numerous reports of the devices catching fire.

Samsung Electronics Co Ltd <005930.KS> scrapped its flagship Galaxy Note 7 smartphone on Tuesday because of incidents where the phones began smoking or caught fire, dealing a huge blow to its reputation. The decision came after reports of fires in replacement devices prompted a new round of warnings from regulators, phone carriers and airlines. The order from the U.S. Transportation Department and other agencies bars owners from carrying on the devices or stowing them in checked baggage during flights."We recognize that banning these phones from airlines will inconvenience some passengers, but the safety of all those aboard an aircraft must take priority," said Transportation Secretary Anthony Foxx. "We are taking this additional step because even one fire incident inflight poses a high risk of severe personal injury and puts many lives at risk."

An employee checks an exchanged Samsung Electronics' Galaxy Note 7 at company's headquarters in Seoul, South Korea

The Transportation Department warned that passengers who packed the devices in checked luggage raised the risk of "a catastrophic incident." "Anyone violating the ban may be subject to criminal prosecution in addition to fines," the department said in a press statement. The agency said that the phones might be confiscated from passengers attempting to take them onboard, and that people found onboard with the phones might face fines. In another statement issued late Friday, the department clarified that owners who attempt to travel by air with Samsung Galaxy Note 7 devices would only be "denied boarding."

The world's largest phone maker this week said it was also expanding a U.S. recall of the fire-prone model to a total of 1.9 million Note 7 phones, including the 1 million Galaxy Note 7s it recalled on Sept. 15. The U.S. Consumer Product Safety Commission said on Thursday the Note 7's battery "can overheat and catch fire, posing serious fire and burn hazard to consumers." It added that Samsung had received 96 reports of batteries in Note 7 phones overheating in the United States, including 23 new reports since the Sept. 15 recall announcement.

https://www.yahoo.com/news/u-bans-s...nes-air-travel-200543826--finance.html?ref=gs
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Moi621 · Oct 15, 2016

waltky said: ↑

Granny says, "Dat's right - send it back to the factory an' get yer money back...

U.S. bans Samsung Galaxy Note 7 smartphones from air travel
October 14, 2016 | WASHINGTON (Reuters) - Samsung Galaxy Note 7 smartphone devices will be banned from aircraft in the United States starting on Saturday at noon EDT (1600 GMT) under an emergency order, regulators said on Friday after numerous reports of the devices catching fire.
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It must be the fault of Russian hackers!

waltky · Oct 15, 2016

I bet Samsung stock is takin' a hit...

Samsung Note 7 Recall to Cost at Least $5.3 Billion
October 14, 2016 Samsung Electronics said Friday that discontinuing the Galaxy Note 7 smartphone, which is prone to overheat and catch fire, will cost it about $3 billion in the current and coming quarters, raising total costs from the recalls to at least $5.3 billion.

The Note 7 discontinuation will cost in the mid-2 trillion won range during the October-December period and another 1 trillion won ($884 million) during the January-March quarter, the company said in a statement. Samsung already slashed its third-quarter profit forecast by $2.6 billion earlier this week, an amount that could wipe out its entire mobile business profit. That did not include the cost of Samsung's first recall, which analysts estimated at 1 trillion won to 2 trillion won. Samsung has enough cash and other businesses to absorb the shock from the phone recall. It said it expected to generate 5.2 trillion won ($4.6 billion) in operating income during the third quarter after the recall cost. Analysts said most of the income will be generated by sales of advanced displays and semiconductors. Samsung added that it will make significant changes in its quality assurance processes to improve product safety. It did not elaborate.

The company said it will expand sales of two other smartphones released in spring, the Galaxy S7 and Galaxy S7 Edge, quashing rumors that it may try to release updated versions of those devices. Samsung usually releases a new iteration of the Galaxy S series in spring, so the company may have to provide a strong incentive to sell the 6-month-old phones, such as lowering their prices. More than 2.5 million Galaxy Note 7 smartphones were recalled due to the unexplained overheating problems before Samsung gave up the product earlier this week, just two months after its launch in August. In the United States, 1.9 million Note 7 phones are subject to the two recalls. Samsung also recalled about 200,000 phones in China and about half a million phones in South Korea.

The burned Samsung Note 7 smartphone belonging to Brian Green is pictured in this undated handout photo obtained by Reuters

The U.S. Consumer Product Safety Commission said there were 96 reports of batteries in Note 7 phones overheating in the country, including 23 new reports since the first recall announcement last month. The company received 13 reports of burns and 47 reports of property damage associated with the phones. "Consumers should immediately stop using and power down all Galaxy Note 7 devices, including Note 7 devices received as replacements in the previous recall," the agency said. The botched recall raised questions about Samsung's initial analysis of the Note 7 phone's problems. At first, Samsung said a minor manufacturing error in the batteries for the Note 7 was causing the phones to overheat.

The problem with the replacements is still unclear. Experts say Samsung may have rushed to conclude the Note 7's problem was a battery issue and it may take a long time to find the real cause. Seeking to retain customers, Samsung is giving an incentive of a $100 credit to Note 7 owners who switch to another Samsung phone. The Note 7 device was one of the most expensive smartphones in the market with all the latest technologies from Samsung, including the ability to unlock the phone by scanning a user's iris. It was sold for between $850 and $890.

http://www.voanews.com/a/samsung-note-7-recall-cost-least-five-point-three-billion/3550593.html
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cerberus · Oct 16, 2016

I can't get my head around this: presuming there must have been a year or two R&D, and a similar time ironing out any snags, why didn't any of them explode or catch fire during all that time? And if it's the battery which is causing the probs, why not use the same brand of battery being used by other manufacturers in their products? 'Tis a puzzlement!

Mandelus · Nov 2, 2016

cerberus said: ↑

I can't get my head around this: presuming there must have been a year or two R&D, and a similar time ironing out any snags, why didn't any of them explode or catch fire during all that time? And if it's the battery which is causing the probs, why not use the same brand of battery being used by other manufacturers in their products? 'Tis a puzzlement!
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as outf
No worries about Samsung ... ISIS will for sure buy your crap for giving their "personal" as personal outfit.

*Attention, only deep black humor*

Annelle Bissette · Nov 21, 2016

Here's the latest about the recall.

waltky · Jan 16, 2017

Uncle Ferd had his in his back pocket when it caught fire an' it burned his butt...

Samsung probe finds battery was main cause of Galaxy Note 7 fires: Source
Tuesday 17th January, 2017: Samsung Electronics Co Ltd's investigation into what caused some Galaxy Note 7 phones to catch fire has concluded that the battery was the main reason, a person familiar with the matter told Reuters on Monday (Jan 16).

The world's biggest smartphone maker will likely announce the results of the investigation on Jan 23, a day before it announces detailed fourth-quarter earnings results, said the person who was not authorised to speak publicly on the matter and declined to be identified. The firm will also announce new measures it is taking to avoid a repeat of the product safety failures in its future devices, the person said. A Samsung spokesman declined to comment.

After the one of the biggest product safety failures in tech history, the company is keen to reassure that its devices are safe ahead of the launch of flagship Galaxy S8 smartphones expected sometime in the first half of this year. Investors and analysts say it is critical for Samsung to provide a detailed, convincing explanation on what went wrong with the Note 7 phones and how it will prevent such problems from recurring.

The source told Reuters that Samsung was able to replicate the fires during its investigation and that the cause for the fires could not be explained by hardware design or software-related matters. Samsung was forced to scrap the Note 7 smartphones in October after failing to fix the problems following an initial recall, dealing a 6.1 trillion won (US$5.2 billion) blow to its operating profit over three quarters.

http://www.channelnewsasia.com/news...-was-main-cause-of-galaxy-note-7/3441082.html
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waltky · Mar 30, 2017

Will they be half-priced?...

Samsung Plans to Sell Refurbished Galaxy Note 7s
March 28, 2017 — Tech giant Samsung Electronics plans to sell refurbished versions of the Galaxy Note 7 smartphones, the company said late on Monday, signaling the return of the model pulled from markets last year because of fire-prone batteries.

Samsung's Note 7s were permanently scrapped in October after some phones self-combusted, prompting a global recall roughly two months after the launch of the near-$900 devices. A subsequent investigation found manufacturing problems in batteries supplied by two companies — Samsung SDI Co and Amperex Technology. Analysis from Samsung and independent researchers found no other problems in the Note 7 devices except the batteries, raising speculation that Samsung will recoup some of its losses by selling refurbished Note 7s. A person familiar with the matter told Reuters in January that it was considering the possibility of selling refurbished versions of the device or reusing some parts.

Samsung's announcement that revamped Note 7s will go back on sale, however, surprised some with the timing - only days before it launches its new S8 smartphone on Wednesday in the United States, its first new premium phone since the debacle last year. Under pressure to turn its image around after the burning battery scandal, Samsung had previously not commented on its plans for recovered phones. "Regarding the Galaxy Note 7 devices as refurbished phones or rental phones, applicability is dependent upon consultations with regulatory authorities and carriers as well as due consideration of local demand," Samsung said in a statement.

A customer holds a Samsung Electronics Galaxy Note 7 smartphone at the headquarters of South Korean mobile carrier KT in Seoul, South Korea

South Korea's Electronic Times newspaper, citing unnamed sources, said on Tuesday that Samsung will start selling refurbished Note 7s in its home country in July or August and will aim to sell between 400,000 and 500,000 of the Note 7s using safe batteries. Samsung said in a statement to Reuters that the company has not set specifics on refurbished Note 7 sales plans, including what markets and when they would go on sale, though it also said it does not plan to sell refurbished Note 7s in India or the United States. The company said refurbished Note 7s will be equipped with new batteries that have gone through Samsung's new battery safety measures. "The objective of introducing refurbished devices is solely to reduce and minimize any environmental impact," it said.

The company estimated that it took a profit hit of $5.5 billion over three quarters because of the Note 7's troubles. It had sold more than 3 million of the phones before taking the model off the market. Samsung also plans to recover and use or sell reusable components such as chips and camera modules, as well as rare metals such as copper, gold, nickel and silver from Note 7 devices it opts not to sell as refurbished products. Environment rights group Greenpeace and others had urged Samsung to come up with environmentally friendly ways to deal with the recovered Note 7s. Greenpeace said in a separate statement on Monday that it welcomed Samsung's decision and that the company should carry out its plans in a verifiable manner.

http://www.voanews.com/a/samsung-plans-to-sell-refurbished-galaxy-note-7/3785076.html
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libertytravelin · Apr 5, 2017

Samsung has an updated Note 7 recall page with information on how to contact various U.S. retailers for a refund or exchange. The company has done the same in Canada, asking customers to call 1-800-SAMSUNG to find the closest place to return their Note 7. And in the UK, carriers say that while they haven't taken direct action just yet, they are monitoring the situation and are in contact with Samsung.

waltky · Jul 4, 2017

Samsung bringin' back Refurbished Note 7 Smartphone...

Samsung to Sell Refurbished Note 7 Smartphone
July 02, 2017 - Samsung Electronics said Sunday it will start selling refurbished versions of the Galaxy Note 7 smartphone this week in South Korea.

The Note 7 was recalled last year because its batteries would overheat and catch fire. The refurbished versions will use different batteries. The new Galaxy Note FE phone, built with unused components of the Note 7, will cost $611, a significant drop in price from the Note 7's price tag of nearly $1,000. Samsung recalled the Note 7 less than a month after its launch when reports of the phone's batteries catching fire emerged.

A customer holds a Samsung Electronics Galaxy Note 7 smartphone at the headquarters of South Korean mobile carrier KT in Seoul, South Korea

The company released another Note 7 with replaced batteries, but those batteries also overheated and Samsung discontinued the Note 7. Earlier this year, the tech giant released the results of an investigation that determined the phone fires were the result of flaws in the design and production of batteries supplied by two battery makers.

Close to 3 million Note 7s were returned to Samsung, prompting environmental groups to urge the South Korean company to reuse the electronics parts of the Note 7 to reduce waste. "The latest launch of the Galaxy Note FE ... has a significant meaning as an environment-friendly project that minimized the waste of resources," Samsung said in a statement. Samsung said it has not decided if it will sell the Note FE internationally.

https://www.voanews.com/a/samsung-to-sell-refurbished-note-7-smartphone/3924910.html
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See also:

Samsung Recycles, Sells Galaxy Note 7 in South Korea
July 02, 2017 — Samsung Electronics said Sunday its recalled Galaxy Note 7 phones will be recycled and sold starting this week in South Korea.

The Galaxy Note FE phone, using unused parts in the recalled Note 7 smartphones, will go on sale in South Korea Friday at 700,000 won ($611), about three quarters of its original price. The company said the supply will be limited to 400,000 units. Overseas sales plans will be determined later, it said in a statement.Samsung said the Note FE has “perfect safety.”

Black eye for Samsung

The original Note 7 was one of the biggest black eyes in Samsung’s history. When it was launched in August 2016, the Note 7 was Samsung’s answer to Apple’s upcoming iPhone. It was also one of the most expensive Samsung phones with the price starting at $850. But after reports emerged that its batteries were prone to overheat and catch fire, Samsung recalled the phone in less than a month of its launch and released another one with replaced batteries. But the second batch also tended to overheat, prompting Samsung to discontinue the Note 7.

The burned Samsung Note 7 smartphone belonging to Brian Green is pictured in this undated handout photo obtained by Reuters, Oct. 6, 2016.

The debacle dealt a blow to Samsung’s corporate image. Aviation authorities around the world banned the pricy phone on flights and photos of scorched Note 7s circulated on social media. Samsung spent billions of dollars to recall the Note 7 and fix its damaged brand. Earlier this year, the company released the investigation results and blamed flaws in design and production of batteries supplied by two battery makers.

Environmentalists urged reuse of parts

After Samsung recalled millions of Note 7 phones, environmental activists have pressured the South Korean tech giant to reuse the electronics parts to reduce waste. Samsung said the Note FE is part of its efforts to minimize waste. The Note FE, short for “Fan Edition,” features the screen measuring 5.7 inches (14.48 centimeters) diagonally and the stylus pen.

https://www.voanews.com/a/samsung-recycles-sells-galaxy-note-7-in-south-korea/3924871.html
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Mandelus · Jul 4, 2017

waltky said: ↑

Samsung bringin' back Refurbished Note 7 Smartphone...

Samsung to Sell Refurbished Note 7 Smartphone
July 02, 2017 - Samsung Electronics said Sunday it will start selling refurbished versions of the Galaxy Note 7 smartphone this week in South Korea.

See also:

Samsung Recycles, Sells Galaxy Note 7 in South Korea
July 02, 2017 — Samsung Electronics said Sunday its recalled Galaxy Note 7 phones will be recycled and sold starting this week in South Korea.
Click to expand...

Interesting ...

However, what happened to the masses of old Galaxy Note 7 which are not recycled? I heard that they were sold to Taliban and ISIS to make remote controlled IED's

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Samsung Galaxy Note 7 Recall

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